Contact Us
Have questions, feedback, or spotted an error? We'd love to hear from you.
📧 Email Us
What We Can Help With
🐛 Report an Error
Found a bug or incorrect calculation? Please let us know:
- Which calculator you were using
- The numbers you entered
- What result you got vs. what you expected
- Screenshot (if helpful)
Example: "The mortgage calculator shows £1,500/month for a £300k property at 5% over 25 years, but I think it should be £1,755."
💡 Feature Requests
Want a new calculator or feature? Tell us:
- What calculator you'd like to see
- What features are missing from existing calculators
- How it would help you
Example: "Can you add a student loan repayment calculator for Plan 4 (Scotland)?"
📝 General Feedback
We welcome all feedback:
- What you like about the site
- What could be improved
- Suggestions for blog topics
- Usability issues
📰 Media Inquiries
Journalists, bloggers, or content creators:
- You're welcome to link to our calculators
- No permission needed for editorial coverage
- For interviews or quotes, please email us
🤝 Partnerships
Interested in collaborating? We're open to:
- Guest blog posts (if relevant to UK personal finance)
- Calculator integrations (if non-commercial)
- Data sharing for research (anonymized only)
Note: We don't accept paid placements, affiliate deals, or sponsored content.
Response Times
Typical response times:
- Bug reports: Within 24 hours
- General inquiries: Within 48 hours
- Feature requests: Within 72 hours
- Partnership inquiries: Within 1 week
We're a small team, so please be patient. We read and respond to every email.
Before You Email...
Check Our FAQs
Common questions are answered in our blog posts:
- UK Tax Calculator Guide - Has 8 FAQs about tax calculations
- Mortgage Calculator Guide - Has 7 FAQs about mortgages
- About Us - Learn more about our mission
- Privacy Policy - See how we handle data (spoiler: we don't collect it)
Calculator Issues?
If a calculator isn't working:
- Try refreshing the page (Ctrl+F5 or Cmd+Shift+R)
- Clear your browser cache
- Try a different browser
- If still broken, email us with browser details
What We Can't Help With
⚠️ Please Note
We cannot provide:
- Personal financial advice
- Tax advice for your specific situation
- Mortgage recommendations or broker services
- Investment advice
- Legal guidance
For personalized advice, please consult:
- Tax questions: HMRC or a qualified accountant
- Mortgages: A regulated mortgage broker
- Investments: An FCA-authorized financial advisor
Connect With Us
We're currently email-only, but we're considering:
- 📱 Twitter/X for quick updates
- 💼 LinkedIn for professional connections
- 📰 Newsletter for new calculator launches
Interested in any of these? Let us know!
Report Abuse
If you've encountered:
- Phishing attempts claiming to be from UK Financial Hub
- Scam sites copying our design
- Unauthorized use of our brand
Please report it immediately to whenmoonlabs@gmail.com
Your Privacy
When you email us:
- ✅ We'll store your email to respond to you
- ✅ We'll keep the conversation for record-keeping
- ❌ We'll never sell or share your email
- ❌ We'll never add you to a mailing list without permission
Read our full Privacy Policy for more details.
📧 Ready to Get in Touch?
Email us at whenmoonlabs@gmail.com
Whether it's a quick question or detailed feedback, we're here to help.
Send Email →We respond to every message within 48 hours